Privacy Policy

Rising Hope Global Foundation ("we", "our", "the Foundation", CIN: U85500MH1999NPL120717, PAN: AAECM8311M) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a donation.

1. Information We Collect

1.1 Information You Provide Directly

• Donation information: Full name, email address, phone number, PAN card number (for 80G tax receipts), billing address, and payment details
• Contact forms: Name, email, phone number, and message content
• Volunteer registration: Name, contact details, skills, and availability
• Membership forms: Personal details, address, and membership type
• Newsletter subscription: Email address and name

1.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device information (mobile, desktop, tablet)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your donation and generate tax-compliant 80G receipts
• To send you donation acknowledgement and receipts
• To send updates about our programs, events, and impact reports (with your consent)
• To respond to your queries, complaints, or volunteer applications
• To comply with legal obligations including Income Tax Act requirements for 80G donations
• To improve our website and services
• To verify identity for large donations as required by law
• To process CSR partnerships and corporate donations

3. Donation & Payment Information

All payment processing is handled by Razorpay, a PCI-DSS compliant payment gateway. Rising Hope Global Foundation does not store your complete credit/debit card numbers, CVV, or full banking details on our servers.

• PAN card information collected for donations is used solely for issuing 80G tax exemption certificates as required under the Income Tax Act, 1961
• Donation records are maintained for a minimum of 8 years as required by law
• All financial data is stored securely using industry-standard encryption
• Razorpay's privacy policy governs the handling of payment card data: razorpay.com/privacy

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Payment processors: Razorpay receives necessary payment information to process your donation
• Government authorities: When required by law, court order, or Income Tax Department regulations
• Service providers: Trusted partners who assist in website operations, email services, and data storage — all bound by confidentiality agreements
• Auditors & Accountants: Our statutory auditors may access donor records as part of mandatory annual audit requirements

We will never share your personal information with other NGOs, marketing companies, or commercial entities without your explicit consent.

5. Data Security

• Our website uses SSL/TLS encryption (HTTPS) for all data transmission
• Donor data is stored securely on Google Firebase servers with access controls
• Admin access is protected with strong authentication mechanisms
• We regularly review and update our security practices
• In the event of a data breach, we will notify affected individuals within 72 hours as required by applicable law

6. Cookies

Our website uses minimal, functional cookies to improve user experience:

• Session cookies: Temporary cookies that expire when you close your browser
• Analytics cookies: Anonymous usage data to help us improve the website (Google Analytics)
• Payment cookies: Set by Razorpay to process secure payments

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, contact us at: risinghopeglobalfoundation@gmail.com or call 7878407950

8. Children's Privacy

Our website is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

For any privacy-related questions, requests, or complaints, please contact:

• Organization: Rising Hope Global Foundation
• Address: 16 Panchratna, Prof. Almeida Road, Bandra West, Mumbai 400050, Maharashtra
• Email: risinghopeglobalfoundation@gmail.com
• Phone: +91 7878407950
• CIN: U85500MH1999NPL120717  |  PAN: AAECM8311M

This Privacy Policy was last updated on 01 January 2025. By using our website or making a donation, you agree to the terms of this Privacy Policy.